Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
At this time we are ONLY accepting returns for damaged or mislabelled products. Our return policy doesn’t cover products ordered in the wrong size.
To complete your return, we require a receipt or proof of purchase, photos and a description of the issue. Please email firstname.lastname@example.org
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and credit will automatically be applied to your credit card or original method of payment.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com .
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org with photos and a description of the issue.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us at email@example.com for questions related to refunds and returns.